Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trueutattoo@gmail.com. Please note that returns will need to be sent to the following address: [Unit 2A-305 Idylwyld Drive. N, Saskatoon, S7L 0Z1] 

If your return is accepted, we’ll send you a return shipping label, the cost of the return is the sole responsibility of the customer. Items sent back to us without first requesting a return will not be accepted for refund.

You can always contact us for any return question at trueutattoo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Ensure to take photos of the packaging prior to opening the package as it’s easier in the claiming process.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as lotions, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. All engraving items are considered personalized and are not eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trueutattoo@gmail.com.